Case study · Skyscanner
UX Research
Improving trust and conversion in flight booking. Research planning, usability testing, synthesis, and UI prototyping, focused on where confidence breaks down in the booking flow.
Open case studyResearch & interface
UX/UI
Two case studies led by research: improving trust and conversion in flight booking for Skyscanner, and reshaping how guests discover and book local services on Airbnb. Research, synthesis, interaction, and interface, end to end.
Case study · Airbnb
Product Design
Improving how guests discover and book local services on Airbnb. Product flows, clustering assisted by AI, UX decisions, and interface craft, from insight to prototype.
Open case study